![]() ![]() ![]() Gift Card – Refunds will be given in the form of a new gift card.Cash – When funds are unavailable or cash refund amount is greater than $500, a refund check will be issued from our corporate office and mailed within 21 days.Credit and Debit Cards – The same account will be credited.Prior to returning a smartwatch, we require the removal, un-syncing and deletion of all data stored on the product.Īll refunds are credited to the same tender as the original purchase Jewelry must be in good condition and watches unworn, unaltered and accompanied by the original packaging, warranty and instructions. Returns and exchanges are not allowed on special ordered watches, custom designs, ear piercing earrings, gift cards and merchandise received via the Jewelry Replacement Plan. You may exchange jewelry within 60 days and watches within 30 days. You may return your purchase within 30 days of the purchase(shipped) date. Returns are processed within 5 business days and refunds can be expected 5-7 business days after processing.No printer? Show your digital return code at an eligible UPS location and they'll print a shipping label for you.Enclose the original or a copy of the packing slip. Ship your items with the prepaid shipping label that we'll email to you to print at home.Refunds can be expected on your billing statement within 30 days.Go to any store associate for assistance.Bring items with all original certificates and accessories to your local store.UPS ® Saturday Delivery packages are shipped via UPS ® 2nd Day Air ® if order is placed on Thursday and shipped via UPS ® Next Day Air ® if order is placed on Friday.Īllow extra delivery time for Alaska & Hawaii. They can be reached at 1-800-PICK-UPS ( 1-80), or via email. Please contact UPS ® to find out if this service is available in your area before selecting it as your preferred shipping method. territories (except Puerto Rico), APO/FPO, or P.O. UPS ® Saturday Delivery is not available for orders to U.S. Orders for UPS ® Saturday Delivery may only be placed on Thursday (after 11:00 a.m. Customized items, special order items, advanced order items, out of stock items, or items that require ring sizing are excluded. UPS ® Saturday Delivery is only available for in‐stock items. UPS Next Day Air Saver ® delivery is available in most areas. UPS ® Next Day Air Saver ® is not available for orders to Alaska, Hawaii, U.S. CT to be received on the next business day by 5:00 p.m. Orders for UPS ® Next Day Air Saver ® delivery must be placed prior to 11:00 a.m. UPS ® Next Day Air Saver ® delivery is only available for in‐stock items. Allow extra delivery time for Alaska & Hawaii. Expedited delivery is not available when using Ship‐to‐Store delivery. Normal processing times are required with the Ship‐to‐Store delivery process. Shipping Cut‐Off/Estimated Time To Arrive ![]() Postal Service and will require additional time for delivery. Exceptions include customized items, special order items, advanced order items, out of stock items, or items that require ring sizing.Ĭustomers can obtain their UPS ® tracking number from Zales by calling 1-80 or by accessing their order details in Order Status.īusiness days are Monday‐Friday, excluding U.S. Most packages leave our distribution center in 1‐2 business days. ![]() Orders must be received and clear credit authorization by 3:00 PM Central time or your order may not be processed until the following business day. will not hold liability or refund the shipping charge based on an inclement weather delay. WEATHER DELAYS: Inclement weather conditions may delay or postpone our deliveries. UPS ® Next Day Air Saver ® and UPS ® Saturday Delivery are only available for in‐stock items that do not require ring sizing or personalization. Please allow up to 2 additional business days for delivery of specified sizes (ex. RING SIZING: Rings ship in their standard size (7 for ladies and 10 for men) unless a specific size is selected. IMPORTANT: Most UPS ® shipments require a customer signature upon delivery. ![]()
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