![]() But shoppers have recently been sharing on Reddit that they were banned from returning products at Sephora, with or without receipts, and the Journal’s report about Sephora’s official partnership with TRE confirms every shoppers’ worst fears. Officially, Sephora allows returns, both opened and unopened, within 60 days of purchase, and items without a receipt are accepted in exchange for store credit. and Sephora.įor years, there have been suspicions and rumors on beauty message boards that Sephora bans shoppers who return things too frequently. And while it doesn’t list the full roster of clients, the Journal confirmed some of the stores that use the service include Best Buy, the Home Depot, Victoria’s Secret, J.C. ![]() According to TRE’s website, over 34,000 stores, including department stores and footwear, jewelry, and fashion brands, use the service. Today, The Wall Street Journal wrote about a service called The Retail Equation, or TRE, which tracks customer returns and gives stores the ability to ban shoppers from returning future items if their return patterns are deemed problematic. You can also see what we’re up to by signing up here.ĭo you love shopping at Sephora because of the company’s generous and convenient return policy? Well, those returns might not have been as carefree as you thought. The archives will remain available here for new stories, head over to Vox.com, where our staff is covering consumer culture for The Goods by Vox. Thank you to everyone who read our work over the years. ![]()
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